Download and storage issues

Open Downloads and inspect the task state before deleting anything.

Problem	Next step
Task remains paused	Check Background Download Policy and whether your network meets it.
Task fails	Check server access and free storage, then retry the failed task.
A listed song will not play offline	Confirm its download completed; a library entry alone is not a local file.
Offline content disappeared after cleanup	Determine whether it came from cache or explicit downloads.
Cleanup did not reach zero	Files protected for current playback may have been retained.

If a task fails repeatedly for one track, try playing that track online and compare another download. Include the selected quality and transcoding format in a report if the failure depends on them.

Avoid repeatedly clearing all storage as a first troubleshooting step: it can remove the audio you need offline. See Downloads and offline for how cache differs from downloads.

Automatic downloads are affected by background execution and network policy. The Web app does not support offline downloads, so installing a supported client is required for that workflow.